Refund policy
Returns and Exchanges
We want you to love every Tikibella piece. If something is not right, we make returns simple, fast, and free.
Our Promise
- ✓ 30 days to return
- ✓ Free return shipping on all US orders
- ✓ Refund to your original payment method, or store credit plus 10% bonus
- ✓ Easy self-service returns through our online portal
Return Window
You have 30 days from the date your order is delivered to start a return. After 30 days, we are unable to accept the return.
Eligible Items
To be eligible for a refund, items must be:
- Unworn, unwashed, and unaltered
- Free from stains, makeup marks, deodorant, perfume, and pet hair
- Returned with all original tags attached
- Returned in their original packaging where applicable
If any of the above conditions are not met, we may reduce your refund or return the item to you.
Final Sale Items
The following items cannot be returned or exchanged for hygiene and safety reasons:
- Pierced jewellery, including earrings and nose rings
- Underwear, lingerie, and shapewear
- Swimwear if the hygiene liner has been removed
- Face masks and beauty accessories
- Gift cards
Sale and promotional items are fully returnable. Sale price does not affect your right to return.
How to Start a Return
- Visit tikibella.com/pages/returns and click “Start a Return”.
- Enter your order number and email address.
- Select the items you want to return and the reason.
- Choose your refund method: original payment or store credit.
- Print your prepaid return label. We will email it to you.
- Drop the package off at any USPS location.
That is it. No emailing back and forth, no waiting for approval.
Refund Options
Refund to Original Payment Method
Once we receive and inspect your return, we will process your refund within 3 business days. Funds typically appear in your account within 5–10 business days, depending on your bank or card issuer.
Store Credit Plus 10% Bonus
Choose store credit and we will add an extra 10% on top. A $50 refund becomes $55 in Tikibella credit. Store credit never expires and can be used on any future order.
Exchanges
Need a different size or colour? You have two options:
Option 1: Instant Exchange Recommended
At the returns portal, select “Exchange” and choose your new size or colour. We will ship your replacement as soon as you drop off the return, with no need to wait for the refund first.
Option 2: Return and Reorder
Return the original item for a refund and place a new order at your convenience.
Exchanges are subject to availability. If your chosen size or colour sells out before your return reaches us, we will automatically issue a refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item you did not order, please contact us at support@tikibella.com within 7 days of delivery with:
- Your order number
- A description of the issue
- Photos clearly showing the problem
We will arrange a free replacement or full refund, your choice, and cover all shipping costs. No need to use the standard returns portal.
Refund on Original Shipping
If you paid for express or overnight shipping, the original shipping fee is non-refundable unless the return is due to a Tikibella error, such as a damaged, defective, or incorrect item. Standard shipping refunds apply only if your full order is returned.
Gifts
If your order was marked as a gift at checkout, you can return it for store credit equal to the item’s value. Email support@tikibella.com with the order number and the gift recipient will receive a Tikibella e-gift card.
Returns Received Outside Policy
Returns that arrive after the 30-day window, items not in original condition, or final sale items returned without authorization will be refused. We will contact you to arrange return shipping at your cost, or we can dispose of the item if you prefer.
Questions?
Our team is here to help. Email support@tikibella.com and we will respond within 24 hours, Monday to Friday.