Frequently Asked Questions
How long does it take to process my order?
Orders are usually processed within 1–3 business days after payment confirmation. Processing may take longer during sales or holiday periods.
How can I track my order?
Once your order ships, you will receive a tracking number by email or SMS. You can use this tracking number to follow your delivery status.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to update or cancel it. Please contact us immediately with your order number.
Do you accept returns?
Yes. Eligible items may be returned within the stated return window if they are unworn, unwashed, undamaged, and in their original packaging with tags attached.
Are sale items returnable?
Sale and final-sale items may not be eligible for returns unless they arrive damaged, faulty, or incorrect.
How do I choose the right size?
Please check our Size Guide before ordering. If you are between sizes, size up for a more relaxed fit or choose your usual size for a tailored fit.
What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with your order number and clear photos of the item so we can assist you.
How can I contact Tikibella?
You can reach us at support@tikibella.com. Our customer care team will be happy to assist you.