Shipping policy
Shipping Policy
At Tikibella, every order is picked, packed, and shipped from our US warehouse with care. We ship to customers around the world. Below is everything you need to know about delivery times, costs, and customs.
Order Processing
Orders placed before 1:00 PM ET on a business day are processed the same day. Orders placed after 1:00 PM ET, on weekends, or on US public holidays are processed the next business day.
Standard processing time is 1–2 business days. During major sales, holiday peaks, and new collection launches, processing may take up to 3 business days. We will email you the moment your order ships, along with a tracking link.
Where We Ship
Tikibella ships worldwide from our United States warehouse, with the following exceptions:
Countries we cannot currently ship to:
- Russia
- Ukraine
We also cannot ship to any country or region subject to current US trade sanctions or export restrictions. If checkout will not accept your address, this may be the reason. Please email support@tikibella.com and we’ll confirm.
Domestic Shipping — United States
We ship to all 50 states, Washington D.C., Puerto Rico, and APO/FPO/DPO military addresses.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping |
5-10 business days
|
$5.95 |
| Free Standard Shipping | Orders over $75 | FREE |
| APO/FPO/DPO | 7–14 business days | $9.95 |
Note: Overnight orders must be placed before 1:00 PM ET to ship the same day.
International Shipping
Delivery times below are estimated from the date your order ships, not the date it is placed. Please add 1–2 business days for processing.
Canada
| Standard Shipping |
7-14 business days
|
$14.95 |
| Free Standard Shipping | Orders over $150 | FREE |
United Kingdom & European Union
| Standard Shipping |
7-14 business days
|
$19.95 |
| Free Standard Shipping | Orders over $150 | FREE |
Australia & New Zealand
| Standard Shipping |
11-16 business days
|
$24.95 |
| Free Standard Shipping | Orders over $200 | FREE |
Asia
Including Japan, South Korea, Singapore, and Hong Kong.
| Standard Shipping |
10-12 business days
|
$24.95 |
| Free Standard Shipping | Orders over $200 | FREE |
Middle East & Africa
Including UAE, Saudi Arabia, Nigeria, South Africa, Kenya, and Egypt.
| Standard Shipping |
12-16 business days
|
$29.95 |
| Free Standard Shipping | Orders over $200 | FREE |
Rest of World
|
11-19 business days
|
14–24 business days | $34.95 |
| Free Standard Shipping | Orders over $250 | FREE |
If your country is not listed above, exact rates and delivery times will be calculated automatically at checkout based on your address.
Delivery times exclude weekends, US public holidays, and customs clearance delays.
Customs, Duties, and Import Taxes
Orders shipped outside the United States may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the order total at checkout and are the responsibility of the customer.
Customs charges vary by country and product value. As a guide:
- United Kingdom: 20% VAT plus a small handling fee
- European Union: 19–25% VAT depending on country, plus possible duties on orders over €150
- Canada: GST/HST plus possible duties on orders over CAD $20
- Australia: 10% GST on orders over AUD $1,000
Your local carrier, such as DHL, FedEx, or your national postal service, will typically contact you to collect any charges before delivery. If you refuse to pay customs charges and the package is returned to us, we will refund the order minus original shipping and any return-shipping fees charged by the carrier.
We declare the actual value of every order on customs forms. We cannot mark orders as “gifts” or undervalue them, as doing so violates US export law and the laws of most destination countries.
Tracking Your Order
As soon as your order ships, you’ll receive a confirmation email with a tracking link. International orders are tracked from our US warehouse through to your local carrier. There may be a 3–5 day gap in tracking updates while your package is in transit between carriers, which is normal.
You can also track your order any time by logging into your Tikibella account or by visiting our Track Order page.
If your tracking has not updated in 7 business days for domestic orders or 10 business days for international orders, please email support@tikibella.com with your order number.
Delivery Issues
Lost Packages
If your tracking shows “delivered” but you have not received your order, please:
- Check with neighbors, household members, and your building reception or mailroom.
- Look around the delivery area, including porches, side doors, and parcel lockers.
- Wait 48 hours for domestic orders or 5 business days for international orders, as carriers sometimes mark packages delivered slightly early.
- Contact us at support@tikibella.com if it still hasn’t arrived.
We will work with the carrier to file a claim and, where eligible, reship or refund your order.
Damaged Packages
If your package arrives damaged, please take photos of the outer packaging and the items inside before unpacking further, then email support@tikibella.com within 7 days of delivery for domestic orders, or 14 days for international orders. We will send a replacement at no cost.
Incorrect Address
Please double-check your shipping address at checkout, including postal code, apartment or unit number, and country. Tikibella is not responsible for orders sent to an incorrect address provided by the customer.
If you spot a mistake, contact us within 1 hour of ordering and we will do our best to update it before the order ships, but we cannot guarantee changes once processing begins. Address changes are not possible once an international order has shipped due to customs declarations.
Sales Tax and VAT
US orders: Sales tax is calculated at checkout based on your delivery address and applicable state and local tax rates.
International orders: Your order total at checkout does not include VAT, GST, duties, or local taxes. These will be collected by your local carrier or customs authority on delivery. Please see the Customs section above.
PO Boxes and Parcel Lockers
Standard shipping is available to most PO boxes within the United States. Express, overnight, and international shipping require a physical street address. We cannot ship to parcel lockers, mailbox stores, or freight forwarders.
Need Help?
For any shipping questions, contact our team at support@tikibella.com and we’ll respond within 24 hours, Monday to Friday.